Privacy policy

At AREIUM, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services. By accessing and using our website (the “Site”), you agree to the practices outlined in this Privacy Policy.

1. Collection of Personal Information

We collect personal information from you when you use our Site, register for an account, place an order, or interact with us in other ways. This information may include, but is not limited to:

• Name
• Email address
• Shipping and billing addresses
• Telephone number
• Payment information (credit card or other payment methods)
• Order history
• IP address and device information
• Any other personal details you voluntarily provide to us

We only collect information that is necessary for providing our services, processing orders, and improving your user experience on the Site.

2. Use of Personal Information

We use the personal information we collect for the following purposes:

• To process and fulfil orders and payments
• To communicate with you regarding your orders, promotions, or any customer service inquiries
• To improve our Site and services, including personalising your experience
• To send you marketing communications, newsletters, and promotions (if you have opted in)
• To comply with legal obligations, enforce our terms, and protect our rights
• To provide customer support and resolve any issues related to your orders or the use of our Site

3. Sharing of Personal Information

AREIUM will not sell, rent, or trade your personal information to third parties. However, we may share your personal data with third-party service providers to assist with the following:

• Payment processing (such as credit card companies, payment gateways)
• Shipping and delivery services
• Customer service and communication platforms
• Marketing and analytics services
• Legal and regulatory obligations (e.g., fraud prevention or complying with a court order)

These third-party service providers are bound by contractual agreements to protect your personal information in a manner consistent with this Privacy Policy.

4. Security of Personal Information

We take reasonable steps to protect the personal information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. These measures include secure servers, encryption, and firewalls. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure, and we cannot guarantee the security of your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files placed on your device to enable us to remember your preferences, understand usage patterns, and improve our services. You can adjust your browser settings to refuse cookies or notify you when cookies are being used, though this may affect your ability to use certain features of our Site.

6. Direct Marketing

If you have opted in to receive marketing communications from us, we may send you emails, newsletters, or promotional offers about products, services, or events that may be of interest to you. You can opt-out of receiving these communications at any time by following the unsubscribe link included in each email or by contacting us directly.

7. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you, as well as to request corrections to any inaccurate or incomplete data. If you wish to access or correct your information, please contact us using the details below.

8. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you wish to request the deletion of your personal information, please contact us, and we will consider your request in accordance with applicable laws.

9. International Data Transfers

AREIUM is based in Australia, and your personal information may be transferred and stored on servers located outside of Australia. We will take steps to ensure that your personal information is handled securely and in compliance with Australian privacy laws.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our Site with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: