Returns policy

At AREIUM, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a free 30-day return policy in line with Australian Consumer Law, so you can shop with confidence.

ELIGIBILITY FOR RETURN

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in saleable condition.
• All labels and packaging must remain attached and in their original condition.
• The item must be returned within 30 days from the date of delivery.

If the item does not meet these criteria, we reserve the right to reject the return request. Please ensure that the product is packed securely when returning it to avoid damage during transit.

HOW TO RETURN AND ITEM

1. Contact Us: To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via [email] or [phone number].
2. Return Instructions: Once we confirm your return request, we will provide you with the return instructions. Please follow these instructions carefully to ensure the process is smooth.
3. Packaging: Ensure that the product is returned in its original packaging with all labels and tags still attached.
4. Free Returns: We offer free return shipping for all Australian orders. Simply use the provided return label to send the item back to us at no additional cost to you.

REFUND AND CREDITS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund or store credit will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

• Refunds will be credited to your account, minus any applicable shipping fees.
• Store Credit will be issued if you prefer to make another purchase.

EXCEPTIONS TO THE RETURN POLICY

Some items may not be eligible for a return, including:

• Final sale items.
• Products that have been used, damaged, or are no longer in saleable condition.

This return policy does not affect your statutory rights under Australian Consumer Law. If the product you received is faulty or not as described, please contact us immediately for a resolution.

If you have any questions or need assistance with a return, feel free to reach out to our customer service team. We’re happy to help and ensure your experience with AREIUM is as smooth as possible.